ODVOPS LLC

Privacy Policy

Last updated: November 9, 2026

This policy explains how ODVOPS LLC (“ODVOPS”, “we”, “us”) collects, uses and shares personal information when you visit this website, open an account, order hosting, domains or related services, pay an invoice, or contact support. It also explains the rights you may have.

Read it together with our Terms and Conditions. If a mandatory law gives you a stronger right, that law prevails.

1. Who is responsible

ODVOPS LLC is the controller of the personal information described in this policy. The contact details published on this page, on your invoices and in your account are the details to use for a privacy request.

2. Information we collect

We collect only what we need to open an account, deliver the service and meet our legal duties.

• Identity and contact. Name, email address, telephone number, billing address, company name and any tax or registration number you give us.
• Account. Username, a protected password, preferred language, security events, and the messages you exchange with support.
• Orders and payments. The plan or domain you order, the billing cycle, invoices, payment status and the reference returned by the payment provider. Card numbers are collected by that provider. We do not store full card numbers on our servers.
• Service data. Domain names, DNS records you submit, hosting identifiers, and the content and mail you place on the service.
• Technical data. IP address, browser type, date and time, and logs required to operate, secure and troubleshoot the service.

3. Why we use it

• Contract. To create your account, provision and renew the service, register or transfer a domain, bill you and provide support.
• Legal duty. To keep tax and accounting records and to answer a valid request from a public authority.
• Legitimate interests. To protect the platform, prevent fraud and abuse, keep the service reliable and keep a record of the order. We weigh these interests against your rights.
• Consent. For optional messages that are not required to deliver the service. You may withdraw consent at any time, without affecting the service itself.

4. Cookies

We use cookies that are needed to keep you signed in, remember your language and complete an order. We do not use them to sell your information. Your browser lets you block cookies; if you block the session cookie, the account area and checkout may not work.

5. Who we share it with

We share information with providers that process it on our instructions: the payment provider you choose, domain registries and registrars, the operators of the infrastructure that runs the service, and the tools we use for email and support. They may use it only to perform that work.

We also disclose information when the law requires it, or when it is necessary to protect customers, the public or the service against fraud, abuse or a security incident. We do not sell personal information, and we do not share it for cross-context behavioral advertising.

6. International transfers

A provider may process information in a country other than yours. Where the law requires a safeguard, we rely on a lawful mechanism, such as a contract with standard clauses or a provider in a country that has an adequacy decision.

7. How long we keep it

We keep account and billing records while the account is open and afterwards for the period required by tax and accounting law. Security logs are kept for a limited time, normally no longer than 12 months, unless we need them to investigate abuse or to meet a legal duty. Support messages are kept while they remain useful to the account and are then deleted or anonymized.

8. Security

We use access controls, encrypted connections on the public site, and operational measures appropriate to a hosting service. No method of storage or transmission is completely secure.

9. Your rights

Depending on where you live, you may ask us to give you access to your information, correct it, delete it, restrict it, or provide a portable copy. You may also object to a use based on legitimate interests and withdraw consent.

If you are in the European Economic Area or the United Kingdom, you may lodge a complaint with your data protection authority. If a United States state privacy law applies to you, you may have the right to know, delete and opt out of the sale or sharing of personal information. We do not sell personal information. We will not discriminate against you for exercising a privacy right.

Write to us at the address below. We may need to confirm that the request comes from you, or from someone authorized to act for you. If we deny a request, we will explain the reason and any right you have to appeal, where the law provides one.

10. Children

The services are not directed to children under 16. We do not knowingly collect their personal information. If you believe a child has given us information, contact us and we will delete it.

11. Changes

We post changes on this page and update the date above. If a change materially affects how we use information, we will also give notice in the account or by email when the law requires it.

12. How to reach us

Send a privacy request to ODVOPS LLC using the details below.